1. To-Increase Dynamics 365 for Finance & Operations
  2. Anywhere for rental
  3. Use Anywhere for rental
  4. Mass return

Scan serialized item

You can use Mass return to receive the returned serialized items.


Warehouse worker Warehouse worker Documents warehouse operation events and responds to warehouse operation inquiries Start Start Confirm serialized item return Confirm serialized item return You can view the general information about the scanned serialized item. You can also adjust the return date, report item damage and charge costs. To proceed with the scanned serialized item, click “F4: Ok”. Add information? Add information? Change return date Change return date A return date is assigned automatically to each return. You can manually assign another date. Charge costs Charge costs In D365 FO, on the Anywhere app parameters page, a ‘Charge costs for rental orders’ parameter is available for both bulk business objects and serialized business objects. If set to ‘Yes’, you can add and track supplementary items that come with a rental order. To do this, select the "Charge costs" option.  Report damage Report damage You can report a damaged serialized item. To do so, click “Report damage”. You can enter the damage description and provide a picture of the damaged item. If, in D365 FO, document handling is enabled, the damage description and a picture are added to the item as separate attachments.  Finish item return Finish item return To finish the current item return, click "F4:Ok". As a result, the previous page with the order line view on the item level shows the new value in the “Quantity already returned” column.  To proceed with the mass return, click "F1:Back".  As a result, the latest page from which you started an item return, is shown. For example, the latest page from which you started an item return is "Show related orders". If you click “F1:Back” when the item return is finished, the “Show related orders” page is shown.  Notes The filters, as applied on the "Show all orders" page, are preserved. So, you can easily continue the return process for similar items. For example, items with the same work location or from the same customer as the previously returned item. To reset all applied filters, click “Clear”.  End End

Activities

Name Responsible Description

Confirm serialized item return

Warehouse worker

You can view the general information about the scanned serialized item. You can also adjust the return date, report item damage and charge costs. To proceed with the scanned serialized item, click “F4: Ok”.

Change return date

Warehouse worker

A return date is assigned automatically to each return. You can manually assign another date.

Charge costs

Warehouse worker

In D365 FO, on the Anywhere app parameters page, a ‘Charge costs for rental orders’ parameter is available for both bulk business objects and serialized business objects. If set to ‘Yes’, you can add and track supplementary items that come with a rental order. To do this, select the "Charge costs" option. 

Report damage

Warehouse worker

You can report a damaged serialized item. To do so, click “Report damage”. You can enter the damage description and provide a picture of the damaged item. If, in D365 FO, document handling is enabled, the damage description and a picture are added to the item as separate attachments. 

Finish item return

Warehouse worker

To finish the current item return, click "F4:Ok". As a result, the previous page with the order line view on the item level shows the new value in the “Quantity already returned” column. 

To proceed with the mass return, click "F1:Back". 

As a result, the latest page from which you started an item return, is shown. For example, the latest page from which you started an item return is "Show related orders". If you click “F1:Back” when the item return is finished, the “Show related orders” page is shown. 

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